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Consumers
New Toll-Free Number for Hurricane Victims: 1-800-942-4242 (Receive claims contact information for hundreds of insurance companies.) (10/4/05)
Toll-Free Numbers To Assist Policyholders With Hurricane Katrina Related Claims
Also: Toll-Free Catastrophe Phone Numbers for Insurance Companies (Texas Department of Insurance)
National Flood Insurance Program (NFIP) Consumer Resources for consumers affected by a flood (e.g. Flood Insurance Claims Handbook)
National Flood Insurance Program: FloodSmart News - September 22, 2005 (includes important claims information, call center resources & online Resources)
Insurance Advice Offered For Hurricane Katrina Damage Recovery (Hurricane Insurance Information Center – H.I.I.C.)
Insurance Commisioners Consumer Help Lines (FEMA)
Resources from PIA LA
Resources from PIA FL
Additional information on this page may be useful to consumers (e.g. the State Government section below).
Agents
Agents should be sure to review all of the information on this page as it may be useful to them.
Accord Forms
PIA National has secured limited permission from ACORD for all PIA agents and affiliates in the areas that have been affected by Hurricane Katrina to use the ACORD claims forms linked below, whether these agents are ACORD subscribers or not. In addition, PIA affiliates may distribute these for use by non-PIA members.
This permission is limited to use by agents for claims for losses related to Hurricane Katrina. These may not be used generally by anyone for regular/non-catastrophe claims/loss needs, nor may they be retained for use by anyone who accessed and used these for catastrophe-needs after the catastrophe-emergency claims need has been closed, and normal claims/loss proposing is resumed.
ACORD Property Loss Notice
ACORD General Liability Notice of Loss
ACORD Auto Loss Notice
Or download from ACORD's Katrina Support web page.
PIA National expresses its appreciation to ACORD.
FEMA/NFIP Assistance & Bulletins
NFIP FloodSmart Resources for assisting your customers (e.g. Flood Insurance Claims Handbook)
NFIP: FloodSmart News - September 22, 2005 (includes important claims information, call center resources & online Resources)
Govt. Assistance Available Through FEMA (compliments PIA FL)
Fema's NFIP Website
Bulletins:
BureauNet NFIP WYO Company Bulletins (All Bulletins)
Agency Disaster Planning Manual
PIA National's Agency Disaster Planning Manual
State Resources
Resources from PIA LA
Resources from PIA FL
Agency Management Systems
Applied Systems/ASCNET Users Group Assists Agents: Agencies that are members of Applied Systems that want to help other agencies displaced by Katrina are asked to email offers of the temporary use of extra office space or other services. Applied has started an online Agents Helping Agents listing.
AMS and The AMS Users’ Group are ready to assist AMS agents affected by Katrina in getting their system back up and functional. If you are unable to function and need immediate assistance, please contact AMS using the following, emergency only, numbers: (866) 783-9065 or (979) 209-8856, or e-mail them at hurricane.relief@amsworld.com.
AMS agents who want to volunteer to help AMS users in whatever way possible should go to WebBoard and post your specific resources and full contact information in the Hurricane Katrina Relief Conference so those agents needing assistance can contact you directly. Vendor partners who want to volunteer should e-mail your information to info@amsug.org and AMS will post on WebBoard. |
Contact PIA
If you would like to suggest content to be added to this page, please email alexipa@pianet.org.
Volunteer/Get Help
Financial Assistance
Financial assistance may be available to individuals and business owners through either FEMA and/or the Small Business Administration (SBA) among other sources. Here are a few resources to assist you:
Federal Emergency Management Agency (FEMA website)
Small Business Administration Disaster Recovery Information (SBA website)
SBA Disaster Loan General Information (summary provided to PIA)
Get Help
If you are an agent or other insurance professional hoping to place your family with a PIA member or if you are in need of office space or office equipment, please contact PIA National or your local PIA affiliate:
Volunteer
PIA Members: Help your fellow insurance professionals. Some PIA agencies, especially in New Orleans, have been destroyed or damaged. While agents and many other staff members will be staying on the scene to help their insureds, some may need an alternate place for their own family members to stay or may need temporary office space or temporary use of equipment.
If you have office space or equipment you can offer displaced agents, OR if you have some extra space in your home or a vacation home and you would like to volunteer to let some relatives of those affected by Katrina stay with you for awhile, please let us know by filling out the PIA Agent-to-Agent Guest Home Volunteer Form. You don’t have to be near the affected areas.
Statements From PIA
PIA Recommends States Ease Certain Insurance Regulations to Assist Consumers in Coping With Hurricane Katrina Damage
PIA National Board Endorses Creation of Public-Private Natural Catastrophe Fund
Additional Information About Katrina
Additional information can be found in the Natural Disaster issue section of this web site.
Industry
Hurricane Insurance Information Center Advisory Group 8/31/05 Conference Call Notes
State/Federal Government
Louisiana
Louisiana DOI - Emergency Rule 15 - Cancellations (9/20/05)
Louisiana DOI - Emergency Rule 16 - Public Adjusters (9/20/05)
Louisiana DOI - Emergency Rule 17 - Health Insurance (9/20/05)
Statement from Louisiana Insurance Commissioner Robert Wolley
Mississippi
Mississippi - Bulletin 2005-8 - Public Adjusters (9/16/05)
Mississippi - Bulletin 2005-7 - Cancellations (9/15/05)
Mississippi DOI Statement (9/1/05)
Alabama
Alabama DOI Statement (8/30/05)
Federal
FEMA National Situation Reports (daily reports) |