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FEMA Expands Call Center Hours for Sandy Reviews

The Federal Emergency Management Agency announced that it has expanded the operating hours of the call center that handles requests from flood insurance policyholders who want their insurance claim from Hurricane Sandy reviewed...
September 10, 2015

The Federal Emergency Management Agency (FEMA) announced that it has expanded the operating hours of the call center that handles requests from flood insurance policyholders who want their insurance claim from Hurricane Sandy reviewed. The change will provide a greater opportunity for policyholders to enter the Hurricane Sandy Claims Review.

The last day to request a review is Sept. 15, 2015. Effective immediately, FEMA's National Processing Service Center will expand its weekday hours from 8 a.m. to 9 p.m. Eastern Daylight Time (EDT). Next Saturday and Sunday (Sept. 12-13), the call center will be available from 10 a.m. EDT to 6 p.m.

To be eligible for the review, policyholders must have experienced flood damage between Oct. 27, 2012, and Nov. 6, 2012, as a result of Hurricane Sandy, and must have had an active National Flood Insurance Program (NFIP) flood policy at the time of the loss. Policyholders should call 866-337-4262 to get started. Policyholders can also go online to www.fema.gov/hurricane-sandy-nfip-claims to download a form requesting a review.

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