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Oklahoma Commissioner Blasts Use of “Navigators” Instead of Agents and Brokers

Oklahoma Insurance Commissioner John Doak has issued a sharp criticism of the use of unlicensed “navigators” to assist health insurance consumers under the Affordable Care Act
August 1, 2012

Oklahoma Insurance Commissioner John Doak has issued a sharp criticism of the use of unlicensed “navigators” to assist health insurance consumers under the Affordable Care Act. John Doak says it is “a big mistake, as these navigators won’t have the same knowledge, training or experience as an agent or broker. The consumer will completely miss out on years of professional expertise.”

“Agents and brokers help individuals and small employers choose and enroll in health insurance products,” says Doak. “They are licensed and regulated by the states, which means they’re educated on health insurance products and held accountable for their actions.”

“As Oklahoma’s Insurance Commissioner, I am committed to enforcing Oklahoma laws which say that only licensed agents and brokers can sell insurance within our state,” Doak said. “The federal government may try to force unlicensed navigators on us, but no one will sell insurance in Oklahoma who is not licensed. Enforcing our laws will protect consumers’ interests.”

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