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Health Website Woes Widen

Executives at more than a dozen health plans say the marketplace for healthcare set up by the federal government under the Affordable Care Act (ACA) transmits so much incorrect data that it is difficult for the insurers to complete the enrollment of the small number of consumers who have luckily managed to get connected to the overburdened website...
October 24, 2013

Executives at more than a dozen health plans say the marketplace for healthcare set up by the federal government under the Affordable Care Act (ACA) transmits so much incorrect data that it is difficult for the insurers to complete the enrollment of the small number of consumers who have luckily managed to get connected to the overburdened website.

The Wall Street Journal reports that technological problems at the site go beyond the difficulty in handling traffic and other software problems previously reported. According to these industry executives, the site generates errors such as duplicate enrollments, spouses identified as children, missing data fields and questionable eligibility determinations. Blue Cross & Blue Shield of Nebraska said the company had to hire temporary staff to make direct contact with consumers to correct errors on submissions, and Medical Mutual of Ohio reported that one consumer managed to sign up for three of its plans.

The federal marketplace’s troubled introduction has led some Republicans to call for the resignation of Kathleen Sebelius, secretary of the Department of Health and Human Services (HHS), but the Obama administration expressed its full confidence in Sebelius. A White House official said that about 500,000 Americans have applied for health insurance through the new federal- and state-run exchanges, despite the computer glitches.

Contractors See Weeks of Work Needed on Healthcare Sites (New York Times 10/20/13)

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