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Humana, Other Insurers Fined for “Misleading” Health Letters

Many consumers are receiving ambiguous letters from insurance companies, compelling state insurance commissioners in Colorado, Kentucky, and Washington to take action...
November 20, 2013

Many consumers are receiving ambiguous letters from insurance companies, compelling state insurance commissioners in Colorado, Kentucky, and Washington to take action. They are cracking down on insurance companies that are sending letters that are incorrect, or leave out important information about the Affordable Care Act (ACA). For instance, Kentucky Insurance Commissioner Sharon Clark fined Humana more than $65,000 after it sent more than 6,500 customers a letter Clark said was “misleading.” She also called the letter “high pressure. When you’re told you gotta do something in 30 days and if you don't do it we're going to make the choice for you, that’s disconcerting.”

States Slap Insurers for Misleading Letters (CNN 11/15/13)

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