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Sen. Shaheen Calls on HHS to Help Agents and Brokers Sell Health Policies

Sen. Jeanne Shaheen (D-N.H.) has called on Department of Health and Human Services (HHS) Secretary Kathleen Sebelius to make it easier for agents and brokers to help their clients secure health insurance under the Affordable Care Act (ACA)...
December 18, 2013

Sen. Jeanne Shaheen (D-N.H.) has called on Department of Health and Human Services (HHS) Secretary Kathleen Sebelius to make it easier for agents and brokers to help their clients secure health insurance under the Affordable Care Act (ACA). In a letter to Sebelius, Sen. Shaheen said it should be made easier for consumers to find agents and brokers on the government’s healthcare website www.healthcare.gov.

“Unfortunately, insurance agents and brokers are experiencing barriers that prohibit them from successfully helping consumers sign up for health insurance online, by mail or through call centers,” said Shaheen. “Making meaningful progress in addressing their concerns is critically important to ensuring robust enrollment in healthcare.gov, and I encourage the Administration to address the issues facing agents and brokers.”

Sen. Shaheen added that “contact information for local agent and broker resources should be easily accessible for those shopping on the website.”

What It Means to Agents: PIA National has been urging HHS for several months to give consumers a way to contact independent agents through healthcare.gov. Last week, after lengthy conversations with HHS, they agreed to do so. HHS requested information from PIA to help them refer consumers to independent agents who sell health insurance. PIA National is currently working with PIA affiliates on the details of this referral opportunity.