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Tennessee Issues Emergency Rules for Navigators

The Tennessee Department of Commerce and Insurance (TDCI) issued emergency rules aimed at protecting Tennesseans seeking health insurance coverage through the Federally Facilitated Marketplace (FFM), or “exchange..."
October 9, 2013

The Tennessee Department of Commerce and Insurance (TDCI) issued emergency rules aimed at protecting Tennesseans seeking health insurance coverage through the Federally-Facilitated Marketplace (FFM), or “exchange.” The emergency rules will ensure that the people representing themselves to consumers as “exchange experts” have completed federal training courses and related examinations, where appropriate, and that they have passed a criminal background check,” said Commissioner Julie Mix McPeak.

“Navigators and certified application counselors will have access to consumers’ most personal information — including tax returns, social security numbers, and health history,” said McPeak. “It is incumbent on us working to implement the will of the General Assembly to ensure that individuals who are not of good moral character cannot act as navigators or counselors in this State.”

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