You are here:HomeNews CenterInsurance News2004Property/Casualty Tops Financial Sector in Customer Satisfaction Survey

Property/Casualty Tops Financial Sector in Customer Satisfaction Survey

Customers are most satisfied with the services provided by property/casualty insurers, as compared to other insurance and financial services-related industries. That's the conclusion of a...
February 24, 2004

Customers are most satisfied with the services provided by property/casualty insurers, as compared to other insurance and financial services-related industries. That's the conclusion of a new report by the University of Michigan Business School's American Consumer Satisfaction Index (ACSI). The highest scores in the finance/insurance sector went to the property/casualty insurance (78) and life insurance categories (77). When combined with financial services, insurance was rated at 74.7. More

What It Means to Agents: When it comes to customer satisfaction, insurance is rated higher than either banking or securities.

Filed under: