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Court Rules Iowa DOI Has No Duty to Investigate Consumer Complaints

A judge in Iowa has ruled that the Iowa Insurance Division is under no obligation to investigate consumer complaints. Kathryn Radloff-Francis had sued the state...
August 23, 2005

A judge in Iowa has ruled that the Iowa Insurance Division is under no obligation to investigate consumer complaints. Kathryn Radloff-Francis had sued the state for not doing more to help her in a dispute with a health insurer. Julie Burger of the state attorney general's office asked the judge to dismiss the case because state law does not allow people to sue the Insurance Division for not investigating complaints and because code "has not created a duty" to investigate complaints.

Fifth Judicial District Judge Richard Blane agreed, noting in his dismissal that "administrative agencies must be selective in what they choose to pursue based upon manpower and budgetary constraints."

State Ins. Commissioner Doesn't Have to Help, Judge Rules (Des Moines Register 8/22/05)

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