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Progressive Apologizes For Investigators' Spying

The president of Progressive Insurance issued a written apology regarding a story that appeared in the Atlanta Journal-Constitution about an investigation authorized by Progressive in...
August 29, 2007

The president of Progressive Insurance issued a written apology regarding a story that appeared in the Atlanta Journal-Constitution about an investigation authorized by Progressive in August 2005. The article reported that two private investigators posing as a couple entered a private support group at Southside Christian Fellowship Church in hopes of catching two church members, Bill and Leandra Pitts, in a confession that might discredit the pair who had been involved in an ongoing lawsuit with Progressive over a traffic accident.

Progressive President and CEO, Glenn Renwick said in the written statement: "When I read that story I was appalled and, frankly, didn't believe that it could possibly be accurate. I have since learned that the essential facts in the story are correct. What the investigators and Progressive people involved in that case did was wrong - period. I personally want to apologize to anyone who was affected by this incident."

"On behalf of the 28,000 hard-working Progressive people and the more than 30,000 independent insurance agencies that choose to represent us, I want to assure all of our customers throughout the country that we remain committed to doing the right thing. We know that we were wrong in this situation and we take full responsibility for the mistakes that were made," Renwick's apology continued.

Progressive President Apologizes (Insurance Journal 8/24/07)

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