You are here:HomeNews CenterInsurance News2008NAIC Cites Top Insurance Complaints for 2007

NAIC Cites Top Insurance Complaints for 2007

According to data released by the National Association of Insurance Commissioners (NAIC), the top three reasons consumers filed formal complaints against their insurance companies in...
February 6, 2008

According to data released by the National Association of Insurance Commissioners (NAIC), the top three reasons consumers filed formal complaints against their insurance companies in 2007 were delays (16% of complaints), denials of claims (15%) and unsatisfactory settlement offers (9.8%). Policy cancellations (4.6%) and premium/insurance rating Issues (4.4%) completed the top five. When it comes to type of coverage, accident and health topped the list at 36.4% of complaints, followed closely by auto with 34.4%. Homeowners, life and annuity and commercial multi-peril rounded out the top five types with 12.5%, 9%, and 1.8%, respectively. A total of 222,814 consumer complaints were reported to the Complaint Database System in the 2007 calendar year. This represents a 3.6 percent decrease from the number of complaints reported in 2006.