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Walmart, Overstock.com Announcements Draw Comments

As you might expect, the news about Walmart and Overstock.com making forays into insurance is drawing reaction on the comment boards of various insurance publications...
May 7, 2014

As you might expect, the news about Walmart and Overstock.com making forays into insurance is drawing reaction on the comment boards of various insurance publications. Readers commented on Insurance Business and Insurance Journal. Here’s a sampling of sentiment:

“I had much rather deal with my agent personally than have to go online to get a quote, make a change, make a payment, delete or add a vehicle, file a claim myself, guide myself through the claims process, or have questions about my policy, etc. I prefer the personal touch rather than quote my policies and make changes myself or guide myself through a claim and issues with a claim. Low quality customer service online. No loyal customer service or personal relationship.”

“This is nothing new. Consumers soon discover after time with the direct companies that dealing with an agent vs. a call center the agent wins in the end... though it takes sometimes years or bad claims experience for them to discover this.”

“The best agents’ clients stay for the agent; not the price… Make your clients stick for the reasons they can’t find anywhere else. Let’s send these ‘knick knacks and insurance’ clowns packin’.”

“Well, at least it sounds like the personal lines opportunities we’ll be missing can be replaced by opportunities in the E&O world!”

Finally, one PIA member sent in this message to PIA headquarters: “I have a very strong statement and gesture I would like to give.”

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