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J.D. Power Top 20 Homeowners’ Companies for 2016

Overall customer satisfaction with homeowners’ insurers has increased significantly, according to the J.D. Power 2016 U.S. Home Insurance Study....
November 2, 2016

Overall customer satisfaction with homeowners’ insurers has increased significantly, according to the J.D. Power 2016 U.S. Home Insurance Study. On a 1,000-point scale, customer satisfaction with homeowners’ insurers is 804, a 17-point increase from 2015.

While homeowner satisfaction with price is up (+16 points) because rates are stable, the increase in satisfaction with policy offerings (+25) is actually a much larger driver of the overall annual change in satisfaction. Improved communication is helping customers to see the value in the products they purchase, according to J.D. Power.

READ: Auto Customer Satisfaction Highest When Agents File Claims

Among homeowner customers, satisfaction also improves significantly in claims (+19 points) and interaction (+10). Here are the top 20 homeowners’ insurance companies for customer satisfaction based on J.D. Power’s 2016 rankings.

Eight of the top 20 carriers are members of The PIA Partnership.

“Insurers have shifted their competitive focus to improving communication, process efficiency, and being easier to work with as a way to solidify and grow their business,” said Valerie Monet, director of the insurance practice at J.D. Power. “Improvements in processes and customer service benefit everyone—the customer and the insurer. When competing on price, it’s incredibly difficult to provide an outstanding customer experience.”

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