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PIA National and Zurich North America Small Business Announce 2nd Annual National CSR of the Year Award

WASHINGTON, December 12, 2003 - For the second year in a row, the National Association of Professional Insurance Agents (PIA National) is joining with Zurich...
December 12, 2003

WASHINGTON, December 12, 2003 - For the second year in a row, the National Association of Professional Insurance Agents (PIA National) is joining with Zurich North America Small Business to honor an outstanding customer service representative (CSR) who works for a member of the association.

Zurich North America Small Business will sponsor the PIA National Customer Service Representative of the Year Award, which will be presented on March 27, 2004 in conjunction with PIA's national board and committee meetings.

"PIA is pleased to once again join with Zurich North America Small Business in presenting the PIA National Customer Service Representative of the Year Award to an individual who personifies the kind of dedicated customer service upon which successful insurance agencies are built," said PIA National President Carl G. Stoecklin. "Zurich Small Business is to be commended for its leadership in supporting this important recognition."

Nominations are being accepted between now and February 6, 2004 from PIA member agents across the nation.

"Customer service representatives are a vital part of the independent agency distribution system," said Roger Murphy, Vice President of Sales and Marketing for Zurich North America Small Business. "Zurich Small Business is proud to partner with PIA to honor the professionalism and dedication of the agency CSR."

During the March 27 awards luncheon, PIA will also honor its Professional Agent of the Year for 2004. Nominations for the agent honor are made by PIA state and regional affiliates.

Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses.