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PIA Op-Ed Challenges Kansas City Star Series on Insurance

A December series of articles published by the Kansas City Star that questioned the integrity of independent insurance agents as a whole and of the...
March 6, 2007

A December series of articles published by the Kansas City Star that questioned the integrity of independent insurance agents as a whole and of the industry, was challenged by PIA is an op-ed published by the newspaper. PIA of Kansas Executive Director Trina Ceballos chastised the Star for presenting a distorted picture of agents and for failing to advise consumers on how they can avoid becoming victims.

"The December series of articles and an editorial in The Kansas City Star addressing misdeeds in the insurance business fell woefully short of informing the public," wrote Ceballos. "In addition, it failed to assist the citizens of Kansas to navigate the insurance process, including purchasing, service and claims. The series elected to scare Kansas insurance consumers, rather than inform, warn and guide them regarding their insurance transactions."

The Professional Insurance Agents of Kansas agree that state prosecutors need to be more attentive and responsive to the insurance department's requests for pursuit of potential insurance fraud schemes," Ceballos said. "It is tragic when the system misses a bad apple, and it is worse when their misdeed victimizes consumers. But in addition to identifying instances of abuse, it is important that consumers be made aware of how to avoid being a victim, something the series of articles failed to emphasize."

Articles Didn't Help Consumers Avoid Victimization (Kansas City Star 2/27/07)

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