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Sarah Sun Named 2015 PIA National CSR of the Year

Sarah Sun of Klinger & Associates in Germantown, Maryland, was named the 2015 PIA National Customer Service Representative of the Year...
April 3, 2015

Sarah SunSarah Sun of Klinger & Associates in Germantown, Maryland, was named the 2015 PIA National Customer Service Representative (CSR) of the Year. The award was presented March 27, 2015 by the National Association of Professional Insurance Agents (PIA) and was sponsored by The Hartford.

"Sarah Sun exemplifies what a professional CSR should be," said PIA National President-elect Rob Hansen. "She goes above and beyond the call of duty to take care of her clients. She is responsible for one-quarter of Klinger & Associates' commercial line book of business – over 1,350 renewals, plus new clients. Her retention on her book of business over the past nine years is 94%. Sarah has also helped the agency build a large Asian customer book of business."

Hansen added that when Agency Principal Bob Klinger was deployed to Iraq for 18 months, Sarah and Bob's wife ran the office while he was gone. Sarah worked tirelessly to help make sure that the agency continued to operate as normal.

"We congratulate Sarah Sun on being the recipient of this year's PIA National CSR of the Year award, which recognizes a CSR's critically important role in an agency," said Marie Alvarado, assistant vice president of agent and broker engagement at The Hartford and head of The Hartford School of Insurance. "The Hartford is proud to sponsor this award for the eighth consecutive year as part of our commitment to the independent agency channel and the talented staff that serve our customers."