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PIA National Names Bonnie Garza 2005 Customer Service Representative of the Year

PIA National Customer Service Representative of the Year Bonnie L. Garza, CIC, CRM, of Stieg & Associates Insurance, Inc. (center), is joined by Shelly Diegel,...
April 19, 2005


PIA National Customer Service Representative of the Year Bonnie L. Garza, CIC, CRM, of Stieg & Associates Insurance, Inc. (center), is joined by Shelly Diegel, Vice President, Distribution Management, Zurich North America Small Business (left) and PIA National President-elect Ray L. Peretti.

WASHINGTON, April 19, 2005  - Bonnie L. Garza, CIC, CRM, was named the 2005 PIA National Customer Service Representative of the Year on April 9, 2005 in Arlington, Virginia. The award was presented by the National Association of Professional Insurance Agents (PIA) and was sponsored by Zurich Small Business.
 
Garza was honored for her outstanding professionalism as a customer service representative who works for a PIA member agency, Stieg & Associates Insurance Inc. of Billings, Montana.

"Bonnie Garza is a consummate professional who epitomizes the attributes of an outstanding customer service representative," said PIA National President-elect Ray Peretti. "Her dedication to customer satisfaction, professionalism and community service have combined to win her the praise and respect of those she works with."

"Bonnie is a tribute to our industry and this agency," said Peter G. Ridgeway, AAI, CIC, manager of the Missoula office of Steig and Associates. "We are all better off for having her on our team. Our clients and the agency are both winners."

The PIA National CSR of the Year Award is presented annually to honor the professionalism and unique contributions of an outstanding Customer Service Representative (CSR) who works for a PIA member agency.

"Customer Service Representatives are an important link in the independent agency distribution system deserving of better recognition," said Ray Thomas, CEO of Zurich North America Small Business. "Zurich is proud to join with the PIA for the third consecutive year in honoring the professionalism and dedication of the agency CSR."

Zurich Small Business, sponsor of the PIA National Customer Service Representative of the Year Award, is a carrier partner in the PIA Company Council of Executive Officers (PIA-CCEO).

Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses.

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