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PIA Names Ruth Phillips 2006 Customer Service Representative of the Year

WASHINGTON, April 20, 2006 - Ruth E. Phillips, CISR, CPSR, CPIW was named the 2006 PIA National Customer Service Representative of the Year...
April 20, 2006

WASHINGTON, April 20, 2006 - Ruth E. Phillips, CISR, CPSR, CPIW was named the 2006 PIA National Customer Service Representative of the Year on April 8, 2006 at a ceremony in Arlington, Virginia. The award was presented by the National Association of Professional Insurance Agents (PIA) and was sponsored by Zurich Small Business.

Phillips was honored for her outstanding professionalism as a customer service representative who works for a PIA member agency, the Morrell Agency, Inc. of Magnolia, Mississippi. 

"This year's recipient of the PIA National CSR of the Year award is a consummate professional who epitomizes the attributes of an outstanding customer service representative," said PIA National President-elect Donna Pile, who presented the award. "Ruth Phillips exhibits the highest degree of professionalism - and has raised the bar for others to achieve the same excellence."

Active in her community, Phillips is involved with the National Association of Insurance Women (NIAW) on the local, state and national level.

The PIA National CSR of the Year Award is presented annually to honor the professionalism and unique contributions of an outstanding Customer Service Representative (CSR) who works for a PIA member agency.

Zurich Small Business, sponsor of the PIA National Customer Service Representative of the Year Award, is a carrier partner in The Partnership for Agency Excellence (The Partnership) (formerly the PIA Company Council of Executive Officers, PIA-CCEO).

"Customer Service Representatives are an important link in the independent agency distribution system deserving of better recognition," said Shelly Diegel, Vice President, Small Business Distribution at Zurich in Baltimore, Maryland and 2006 Chairman of the The Partnership. "Zurich is proud to join with the PIA for the fourth consecutive year in honoring the professionalism and dedication of the agency CSR."

Founded in 1931, and celebrating its 75th anniversary in 2006, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses. PIA members are Local Agents Serving Main Street America.

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