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PIA National Names Jennifer A. Tahaney Recipient of 2010 Customer Service Representative of the Year Award

WASHINGTON, March 23, 2010 - Jennifer A. Tahaney, CISR, CWCS, of The Seltzer Group of Schuylkill Haven, Pennsylvania was named the 2010 PIA...
March 23, 2010

WASHINGTON, March 23, 2010  - Jennifer A. Tahaney, CISR, CWCS, of The Seltzer Group of Schuylkill Haven, Pennsylvania was named the 2010 PIA National Customer Service Representative of the Year on March 20, 2010 during a ceremony in Arlington, Virginia. The award was presented by the National Association of Professional Insurance Agents (PIA) and was sponsored by The Hartford Financial Services Group, Inc.

"This year's recipient of the CSR of the Year award exhibits the highest degree of professionalism," said PIA National Vice President/Treasurer Fred Thomas, in presenting the award. "Jennifer joined The Seltzer Group in 1988. After 21 years, she continues to be a vital part of the agency as Director of Marketing. Throughout the years, Jennifer has continued to develop new and innovative ways to promote The Seltzer Group."

"In her first year, Jennifer recruited students from the local Penn State University campus to make phone calls promoting the agency's personal insurance services," Thomas said. "That year, the agency won the Titan Award for selling the most homeowners insurance in the state of Pennsylvania. In 1999, she started The Seltzer Group's Annual Golf Tournament to benefit the local Special Olympics teams. It has continued as a very successful event for the past 11 years."

The PIA National Customer Service Representative (CSR) of the Year Award is given annually to an outstanding agency customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.

The Hartford is proud to be the presenting sponsor of the PIA National CSR of the Year award. "For 200 years, The Hartford has been committed to excellent customer service," said Juan Andrade, President and Chief Operating Officer, Property and Casualty Operations, The Hartford. "As we celebrate our bicentennial in 2010, we are excited to recognize the industry's finest CSRs for the role they play in providing exceptional service for their customers."

Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses. PIA members are Local Agents Serving Main Street America SM. PIA's web address is www.pianet.com.

The Hartford is one of the nation's largest financial services companies and a leading provider of investment products, life insurance and group benefits; automobile and homeowners products; and business property and casualty insurance. International operations are located in Japan, the United Kingdom, Canada, Brazil and Ireland. The Hartford's Internet address is http://www.thehartford.com/.

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