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PIA National Names Babette Roush Recipient of 2010 Customer Service Representative of the Year Award

WASHINGTON, April 12, 2011 - Babette Roush, CIC, of Associated Insurance Agencies, Inc. of Westerville, Ohio was named was named the 2010 PIA...
April 12, 2011

WASHINGTON, April 12, 2011  - Babette Roush, CIC, of Associated Insurance Agencies, Inc. of Westerville, Ohio was named was named the 2010 PIA National Customer Service Representative of the Year on April 2, 2011 during a ceremony in Alexandria, Virginia. The award was presented by the National Association of Professional Insurance Agents (PIA) and was sponsored by The Hartford Financial Services Group, Inc. PIA National CSR of the Year: PIA National President-elect Tom Adderhold (left), PIA National 2011 CSR of the Year Babette Roush (center) and Doug McCormack of The Hartford.

"Our recipient of this year's CSR of the Year award exhibits the highest degree of professionalism," said PIA National President-elect Thomas Adderhold, in presenting the award. "In addition to her duties as an agency CSR, Babette is responsible for training and serves as human resources manager for Associated Insurance Agencies. She has implemented many training programs that have greatly benefitted the agency in expense savings."

Roush is a previous recipient of the PIA of Ohio Chairman of the Year Award as well as a PIA Presidential Citation for membership growth.

The PIA National Customer Service Representative (CSR) of the Year Award is given annually to an outstanding agency customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.

"The Hartford is proud to be presenting sponsor of PIA National's CSR of the Year Award as it recognizes a critical member of any agents' team," said Doug McCormack, Assistant Vice President, National Client Practices, of The Hartford. "We especially congratulate Babette Roush on being this year's recipient.  As The Hartford enters our third century, we do so from a position of strength. We had a strong year in 2010 and we continue to be focused on enhancing our product and service capabilities to be a dynamic market for our distribution partners and their clients."

Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses. PIA members are Local Agents Serving Main Street America SM. PIA's web address is www.pianet.com.

The Hartford is one of the nation's largest financial services companies and a leading provider of investment products, life insurance and group benefits; automobile and homeowners products; and business property and casualty insurance. International operations are located in Japan, the United Kingdom, Canada, Brazil and Ireland. The Hartford's Internet address is www.thehartford.com.

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