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PIA National Partners With The Hartford on Annual CSR of the Year Award

WASHINGTON, January 6, 2011 - The National Association of Professional Insurance Agents (PIA National) is once again joining with The Hartford to honor...
January 6, 2011

PIA Member Agents Encouraged to Nominate a Deserving Agency CSR

WASHINGTON, January 6, 2011  - The National Association of Professional Insurance Agents (PIA National) is once again joining with The Hartford to honor an outstanding customer service representative (CSR) who works for a member of the association.

The Hartford will sponsor the 2011 PIA National Customer Service Representative of the Year Award, which will be presented during an awards ceremony and luncheon on April 2, 2011 in Alexandria, Virginia.

"Customer service representatives form the backbone of the agency business," said PIA National President Fred Thomas. "The Hartford's ongoing commitment to its partnership with professional insurance agents is exemplary and its dedication to recognizing the key role customer service representatives play in our agencies strengthens that partnership."

The PIA National Customer Service Representative (CSR) of the Year Award is given annually to an outstanding agency customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.

The Hartford is proud to be the presenting sponsor of the PIA National CSR of the Year award. "For more than 200 years, The Hartford has been committed to excellent customer service," said Mike Concannon, executive vice president of sales & distribution at The Hartford. "We are excited to recognize the industry's finest CSRs for the role they play in providing exceptional service for their customers."

The PIA National CSR of the Year Award will be presented during an awards luncheon on April 2, 2011 in Alexandria, Virginia, held in conjunction with the 2011 PIA Federal Legislative Summit and Spring 2011 PIA National Board of Directors and committee meetings.

The deadline for nominations is January 31, 2011. Nomination forms are available here.

In addition to the CSR award, PIA will name the 2011 Professional Agent of the Year and Young Insurance Professional of the Year during the April 2, 2011 luncheon ceremony. PIA's four other major national awards - the Company Award of Excellence, the Managing General Agency of the Year, the Company Representative of the Year and the Excellence in Social Media Award - will be presented in San Francisco on September 24, 2011, in conjunction with the association's fall meetings.

Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses. PIA members are Local Agents Serving Main Street America SM. PIA's web address is www.pianet.com.

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