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Zurich teams enter the Gulf Coast region to assist businesses with claims, loss mitigation and restoration

Schaumburg, Ill., September 15, 2008 - Zurich, a leading property and casualty insurance provider in North America and globally, said today it is...
September 15, 2008

Delivering claims resources where and when it matters

Schaumburg, Ill., September 15, 2008 - Zurich, a leading property and casualty insurance provider in North America and globally, said today it is sending more than 150 professionals and independent adjusters early this week to Texas to assist customers affected by Hurricane Ike. By week's end, Zurich expects to have nearly 400 representatives in the Gulf Coast region and in its National Catastrophe Centers responding to Gustav and Ike.

While Zurich is reaching out as quickly as possible to help customers in the region, the company's response started well before Ike made landfall.

"Several days before Ike hit, our Claims team made calls to major Zurich customers in the Gulf Coast area," said Rick Morgan, senior vice president of Claims for Zurich North America Commercial. "We have received responses from many of these customers expressing their gratitude for our offer to provide assistance. Of particular importance to them was that we called early to give them the names and contact information of the adjusters who would be handling any potential claims."

As Ike entered the Gulf of Mexico last week, Zurich contacted major distributors from Corpus Christi, Texas, to Lake Charles, La., to let them know Zurich was available to assist and provide updated contact information and claims-paying contingency plans in the event distributors would be unable to operate after the storm.

"Zurich takes a pro-active approach to helping our customers," said Morgan. "A call bank of approximately two dozen of our Claims personnel has been contacting approximately nearly 300 Zurich distributors along Texas' Gulf Coast to gauge their immediate needs. If we cannot contact a distributor by phone, our CAT field response team members are visiting the location. In areas where distributor locations are unable to operate, we send team members to both bring supplies and physically transport claim reports, if necessary."

Morgan said that a number of lessons were learned from Hurricane Katrina where, in many cases, the most basic physical infrastructure was destroyed.

"We learned that we needed to ensure we had the staffing levels necessary to contact our distributors and customers when conditions made it difficult to do so," he said. "It is important for us to be able to reach out to them to determine how best we can be of assistance in helping businesses in the stricken areas get up and running as soon as possible. We also include those professionals whose qualifications include loss mitigation, building consulting, mold remediation and emergency repairs to assist customers during the recovery process. With the large number of commercial customers Zurich has in this region, our effective response is important to the recovery of the local economy overall, as well as to each business."

About Zurich

Zurich's North America Commercial and Global Corporate in North America business divisions are part of Zurich Financial Services Group (Zurich), an insurance-based financial services provider with a global network of subsidiaries and offices in North America and Europe as well as in Asia Pacific, Latin America and other markets. Founded in 1872, the Group is headquartered in Zurich, Switzerland. It employs approximately 60,000 people serving customers in more than 170 countries. In North America, Zurich (www.zurichna.com) is a leading commercial property-casualty insurance provider serving the global corporate, large corporate, middle market, specialties and programs sectors.

Media contact:
Susan Levine
Zurich
(847) 762-7386
susan.levine@zurichna.com

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