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Motorists Insurance Group to Leverage Agent, Policyholder Service Initiatives

Agent and policyholder service initiatives will receive "even greater attention and focus" in a newly created division, according to John J. Bishop, chairman, president and...
January 27, 2010

Agent and policyholder service initiatives will receive "even greater attention and focus" in a newly created division, according to John J. Bishop, chairman, president and CEO, The Motorists Insurance Group.  The new division will focus resources on agent-facing technology, agency interface priorities and develop call center best practices for all companies in the group.  In addition, the division will work to ensure Motorists' policyholders and associates have access to up-to-date information through enhanced technology services.

"The MAX Service Division will take input from agents, our President's Advisory Council and our agency-based Technology Advisory Group to create initiatives that respond to evolving service needs," Bishop explained.

At year-end 2008, the group of companies had $641.7 million in net written premium and $541.3 million in policyholder security funds. The group, headquartered in Columbus, Ohio, is composed of six property and casualty companies, one life insurance company and two brokerages. The group of companies is rated A (Excellent) by A.M. Best. The Motorists Insurance Group is a participating carrier of The PIA Partnership.

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